Double Heart Necklace ( Lab Grown)

Live Selling Policy

Welcome to Lunavi Jewelry’s live selling experience. To ensure a smooth and enjoyable process for everyone, please review the following guidelines:

1. Product Availability

Items featured during our live sessions are also listed on our website product catalog. Availability is updated in real time, but due to the fast-paced nature of live selling, some pieces may be claimed simultaneously.
✔️ First confirmed payment secures the item.

2. How to Purchase

During the live:

• Comment “Mine” / “Claim” or send us a direct message
• Our team will guide you through checkout via our website or send a direct purchase link

You may also directly purchase through the product listing on our website while the item is available.

3. Reservation Policy

• Items are considered reserved only upon confirmation from our team
• Reservations are time-bound (duration will be advised during the live)
• Unpaid reservations may be released to other buyers

4. Pricing & Details

All relevant details (price, specifications, materials) will be:

• Mentioned during the live, and/or
• Reflected in the website product listing

As a GIA Applied Jewelry Professional-led brand, we ensure that all pieces are explained with clarity and transparency.

5. Payments

We accept:

• Credit/Debit Cards via secure checkout
• Bank Transfer (BDO)

Selected items may be eligible for installment options via BDO Checkout.

6. Order Confirmation

Orders are confirmed only after:

• Successful payment, and
• Receipt of confirmation from our team

7. Shipping

• Shipping will be arranged after payment confirmation
• Rates and delivery timelines will be provided upon checkout
• Clients are responsible for ensuring accurate shipping details

8. Returns & Exchanges

As most pieces are sourced and shown in limited quantities during live sessions:

• All sales are generally final
• Exceptions (if any) will be handled on a case-by-case basis

9. Authenticity & Quality

All pieces are carefully curated. Select items may come with certifications (e.g., GIA), and we are committed to helping you understand each piece beyond the label.

A Note from Lunavi

Our live sessions are designed to bring you closer to each piece—in real time, with intention and transparency. We encourage you to ask questions, engage, and enjoy the experience.

If you want, I can also:

• Make a shorter mobile-friendly version
• Add Taglish tone for IG-linked pages
• Or tailor a more “luxury brand” version (ultra minimal, high-end wording)

make it shorter, mobile-friendly

Here’s a shorter, mobile-friendly version—clean, clear, and easy to skim:

Live Selling Policy

Product Availability
Items shown on live are also listed on our website. Availability is limited.
✔️ First confirmed payment secures the item.

How to Purchase
Comment “Mine” / “Claim” or message us during the live.
We’ll send a checkout link, or you may purchase directly on our website.

Reservations

• Confirmed by our team only
• Time-bound
• Unpaid items may be released

Payments

• Credit/Debit Card (BDO Checkout)
• Bank Transfer (BDO)
• GCash
  Installments available for select items

Order Confirmation
Orders are confirmed after successful payment.

Shipping
Shipping is arranged after payment. Fees and timelines will be provided.

Returns
All sales are generally final due to limited, live-featured pieces.

Authenticity
All items are curated and properly explained. Select pieces may include certifications (e.g., GIA).