5 Emerald Diamond Ring (Natural)

Welcome to Lunavi Jewelry’s live selling experience. To ensure a smooth and enjoyable process for everyone, please review the following guidelines:

1. Product Availability

Items featured during our live sessions are also listed on our website product catalog. Availability is updated in real time, but due to the fast-paced nature of live selling, some pieces may be claimed simultaneously.
✔️ First confirmed payment secures the item.

2. How to Purchase

During the live:

• Comment “Mine” / “Claim” or send us a direct message
• Our team will guide you through checkout via our website or send a direct purchase link

You may also directly purchase through the product listing on our website while the item is available.

3. Reservation Policy

• Items are considered reserved only upon confirmation from our team
• Reservations are time-bound (duration will be advised during the live)
• Unpaid reservations may be released to other buyers

4. Pricing & Details

All relevant details (price, specifications, materials) will be:

• Mentioned during the live, and/or
• Reflected in the website product listing

As a GIA Applied Jewelry Professional-led brand, we ensure that all pieces are explained with clarity and transparency.

5. Payments

We accept:

• Credit/Debit Cards via secure checkout
• Bank Transfer (BDO)
• GCash

Selected items may be eligible for installment options via BDO Checkout.

6. Order Confirmation

Orders are confirmed only after:

• Successful payment, and
• Receipt of confirmation from our team

7. Shipping

• Shipping will be arranged after payment confirmation
• Rates and delivery timelines will be provided upon checkout
• Clients are responsible for ensuring accurate shipping details

8. Returns & Exchanges

As most pieces are sourced and shown in limited quantities during live sessions:

• All sales are generally final
• Exceptions (if any) will be handled on a case-by-case basis

9. Authenticity & Quality

All pieces are carefully curated. Select items may come with certifications (e.g., GIA), and we are committed to helping you understand each piece beyond the label.